What to Bring to a Workshop
Sessions are designed to be simple to attend. There are no fees, no forms to fill in advance, and no prerequisites. A few items make participation smoother.
Official Identification
Bring a valid government-issued ID for sign-in. This is used for attendance records only and is not shared with any agency.
Your Smartphone (Optional)
If you have a smartphone, bringing it to the mobile banking session allows for hands-on practice. It is not required to attend.
Pen and Notebook
Printed materials are provided, but many participants find it helpful to take personal notes. Bringing a pen makes this easy.
Your Questions
Each session includes time for questions. Think in advance about situations you have encountered or concerns you want to understand better.
What to Expect
Sessions last approximately 90 minutes. They begin with a brief overview of the topic, followed by a structured presentation using visual aids and printed handouts. The facilitator explains each concept in plain, everyday language.
Participation is entirely voluntary. There is no requirement to speak, demonstrate anything, or share personal information. Questions are welcome throughout and are always addressed with general educational information, not individual advice.
The final 20 minutes are reserved for open questions and discussion. Participants often find that others share similar concerns, which makes the group format valuable beyond the formal content.
The Four Main Topics
Bienestar Pension
Covers the payment calendar, official verification channels, and how to handle a situation where a deposit does not appear in your account. No procedures are processed during this session.
Fraud Recognition
Reviews the most common telephone and digital fraud patterns targeting pension recipients, including how to report incidents to official channels.
Mobile Banking Safety
Walks through the basics of using banking applications safely, with particular attention to common mistakes and how to avoid them.
Wills and Estate Planning
An informational introduction to what a will is in Mexico, why many people choose to create one, and where to find qualified legal assistance if desired.
Frequently Asked
Can I attend just one session?
Yes. Each topic session is designed to stand on its own. You do not need to have attended previous sessions to follow along or benefit.
Can I bring a family member?
Family members are welcome to attend alongside participants. Sessions are open to adults of all ages who wish to understand these topics.
Will my pension be processed here?
No. This program is educational only. Pension procedures, applications, and inquiries must be directed to Banco del Bienestar or the SecretarÃa de Bienestar directly.
Is there a schedule I can see in advance?
Contact us through the contact page or call the number below to receive current session dates and locations. Schedules are set in coordination with each DIF center.